Terms & Conditions

TERMS OF SERVICE AND CONDITIONS


Welcome to our website and service.
At Starfish Travel we aim to provide the best possible service to every individual using our company.
We believe that good practice starts with clear agreements and outline of responsibilities.

By agreeing to these terms of service, you also confirm that you understand how our service works.
For clarification please contact us prior to agreeing to these terms.

Day Tours & Multiple Days Bookings:

Upon your first contact with Starfis Travel we will provide you with a bespoke, proposed itinerary which works in regards to travel time and sightseeing times. We pride ourselves to build in some flexibility on the day which your tour guide will agree with you. This is to accommodate unforseen traffic or weather condition or even to allow you a change of mind, which is often relevant if groups of people travel. You will receive our proposal via email, if you agree, please reply and confirm your booking in turn you will receive confirmation of your booking.

Starfish Travel always aims to be ahead of your booking time and should we fail we will contact you in advance.

We will wlecome you with a name sign at our agreed pick up location unless it is your hotel or home address in which case you will find the vehicle parked in front your door.

If overnight accommodation and/or attractions, restaurants are part of your tour/ journey with us we can perform the bookings for you but will always asked for your confirmation before we go ahead. For hotel & restaurant bookings we will provide a selction to choose from. Should this not be to your liking please inform us accordingly and we will try our best to provide other alternatives.

Once bookings have been made we can only refund if the providers refund us.

Starfish Travel and affiliates cannot accept responsibility if you miss your flight due to the following:

  1. Incorrect or missing information supplied by the user in the booking form, Email, or any form of direct contact.
  2. If you do not show up at the agreed time at St Andrews within a 15 min window of the agreed booking time.
  3. If you do not show up at the agreed pickup point.
  4. If you have excess luggage we have not been informed about,
    there may be a surcharge or refusal to travel if it does not fit the vehicle safely
  5. If you did not receive a confirmation email from us confirming your travel dates and times
  6. You must allow sufficient time (pick up between 3<>4hours before flight) when booking your taxi to allow for the check-in times required by your airline.
    We advise passengers to plan to arrive at the airport over 2hours prior to flight departure.

While we will do everything we can to ensure that we get you to your destination on time there are circumstances out with our control for which we accept no responsibility for, these are as follows, but not limited to:

  1. Weather conditions (i.e.closure Forth Road Bridge and Queensferry crossing, Volcanic Ash, Snow)
  2. Excessive traffic
  3. Accidents
  4. Road closures
  5. Mechanical failures
  6. Any events that negatively influence normal journey times.
  7. Delays to caused by the above to meet at an agreed pick up place, time and date,. We will try to our best abilities to provide an alternative travel option by subcontracting another taxi or company to assist.
  8. Any estimated travel times and times of arrival presented by Starfish Travel
    communication are only to be taken as indicative, and are not subject to traffic and/or weather conditions and final route taken by driver.
  9. The company and it’s member drivers cannot be held responsible for any actual or consequential financial or professional loss, missed travel connections (flights, trains, bus etc…) due to the late or non arrival of any vehicle.
  10. Every effort will be made by the Starfish Travel to ensure that the vehicle will arrive on time and reach destinations on time. Starfish Travel shall not be held responsible or liable for any delays (and/or arising consequential losses) that occur beyond its control.
  11. Licensed taxis and private hire are insured for passenger and third party claims as per Fife council regulations, however customers personal property is carried entirely at their own risk and the company shall not be liable or held responsible for any loss or damage to said property.
  12. Starfish Travel and its member drivers reserve the right to refuse to carry passengers and their luggage, whom are under the influence of alcohol or drugs and who in the opinion of the driver pose a threat to him/herself, other passengers or his/her vehicle.
  13. It is the customers obligation to actively seek out our designated vehicle booked with Starfish Travel.
  14. You may be contacted by a member of staff on the day of travel
    We require a working mobile contact number or landline telephone number.
    Starfish Travel will do all it reasonably can to ensure the vehicle is waiting in an appropriate place for customers to find and will assist customers at all times.
    All bookings accepted by the company will be bound by these terms and conditions and customers will be deemed to have read and understood them when booking.

Proceeding with a booking (either online, by email, by text message, or by telephone) implies that the customer has read and agreed to these “Terms and Conditions”.

Soiling 

There will have to be an additional charge for soiling if it requires the taxi to be taken out of service for cleaning.
This charge will be within the guidelines of Fife Council at £60 minimum charge
Car Park Fees. When the booking requires the taxi to be parked in a Car Park (e.g. waiting for the customer at an airport), the customer will be charged an excess of any amount over £5 Car Park Fees in addition to the taxi fare.
In the event of a “No-show” by the customer, or if a confirmed booking is cancelled by the Customer within 1 hour of the start of the period of hire, all monies paid will be totally non-refundable.
In addition the full charge may be debited, especially where the journey pick up point is from an airport.
Taxi drivers are requested to wait at the airport from 40min after flight landing until 1hour or until we receive contact from the customer that the taxi is no longer required.
This applies to both international and domestic pickups.
Our drivers are requested to wait until we receive additional information from the customer that the taxi is no longer required.

More in debt summary of service

Luggage

Customer is responsible for properly specifying the correct amount of luggage he or she intends to bring onto the vehicle during reservation. Failure to specify in advance may result in additional fees or the need for an additional vehicle, or the inability of the company to service the reservation.
Customers traveling with valuables, priceless items, and prescription drugs should keep these items in their possession during the course of the trip.

Payments

Payments can be made cash or by credit card on the day.

Prepayment can be arranged via a payment link or via bank wire please contact kirstin@starfishtravel.scot if you wish to proceed with an advance payment.

Cancellation Policy

We understand your travel plans may change, so we offer a simple cancellation policy. Regardless of whether you made your reservation online, via mobile app, or by dialling 00447446112672
Give us twelve (12) hours’ notice prior to your pickup time, and we will give you a full refund of your fare (if prepaid)
For reservations made via phone, the booking fee is non-refundable. Refunds normally show on your account within three (3) to five (5) business days. Credit card refunds are submitted to the financial institution within one (1) business day; check with your financial institution for more information.

Starfish Travel is unable to refund payment if cancelled less than forty-eight hours’ notice prior to pickup time or in the event of a no-show.

A bit more detail about reservations

Reservations for transportation to the airport are valid only for the time and date specified. Reservations for transportation from the airport are valid only for the date specified. Starfish Travel is not responsible for unused reservation or costs incurred as a result of customer error.
When changing the pick up or drop off location of a reservation, rates are subject to change and additional charges may apply.

The vehicle should arrive within the 10-minute window selected at the time of booking. It is the customer’s responsibility to be ready and waiting to depart outside of the pickup location at the beginning of the 15-minute window, and remain for the full designated 10-minute pickup window. Failure to do so may inhibit our ability to provide service and may result in possible forfeiture of fare.

The customer must include the “Day of Travel” phone number in the event the driver (“Operator”) calls for assistance during the pickup process. Operators are not required to call this phone number in advance of the pickup, however failure to provide a contact number for the day of travel may prevent our ability to provide service and result in possible forfeiture of fare.
Customer may also receive additional notification calls to the designated contact number announcing reservation details in advance of the pickup.

Please note that if you book a reservation from the airport, this does not mean a vehicle will be waiting for you when you arrive. Due to security considerations, Edinburgh airport do not allow us to have vehicles lined up at the curb. However, we have vehicles waiting close by in a “holding lot” near the airport, just minutes away.

Cancellation Policy

Customers can cancel a Starfish Travel booking at any time up to two (48) hours before the scheduled pickup for a full fare refund (if prepaid) by email kirstin@starfishtravel.scot or by calling: 00447446112672.

Starfish Travel will not provide a refund if the reservation is cancelled or changed less than 12 hours prior to pick-up time, or in the event of reservation abandonment. This includes bookings made within forty eight hours of pickup time.

Failure to contact Starfish Travel with flight cancellation or delay information in a timely manner may be considered reservation abandonment and may result in forfeiture of fare. Reservations impacted by airline delays and cancellations may qualify for refund when a replacement reservation is made.

Luggage

For each passenger, at no extra cost, the following is accepted on board the vehicle:

1. Checked in luggage piece, such as standard suitcases and large duffel bags
2. Carry-on items, such as purses, laptop cases, briefcases, small suitcases, and backpacks.

3. Please notify us of golf bags especially if you travel in a group.

Larger items will be stowed in the rear storage area of the vehicle for the safety of all passengers.

Extra Luggage and Oversized Items

Vehicles have limited space. Please notify us of items considered excessive, such as; bikes, surfboards, skis, golf clubs, non-ADA motorised scooters, and pet carriers, etc.

Safety

1 Seatbelts

Seatbelts are provided for customer safety.Starfish Travel requires customers to wear safety belts while inside the vehicle, but it is the customer’s responsibility to ensure the seatbelt is securely fastened, as required by law. Operators reserve the right to refuse service to parties out of compliance with applicable laws.

Starfish Travel’s minibus seat 1-7passengers and is air conditioned.

Seat capacity is limited to seats with working safety belts. 
The law prohibits loading vehicles beyond seating capacity. 
Any attempt to do so may require additional vehicle reservations.

Smoking

Smoking is not permitted in any of our vehicles.

Traveling with Children

Starfish Travel welcomes the opportunity to serve our younger travellers when accompanied by a responsible adult. If making an online reservation, please indicate the number of children and their age traveling so we can reserve a child seats (subject to availability). Local laws do not allow children to ride in the lap of an adult. If your child is under the minimum age/weight standards, you must supply an approved car seat for each child to whom the applicable law applies. It is recommended that traveling parents and legal guardians become knowledgeable about the applicable laws in the states in which they will be traveling. For more information on applicable laws, please visit: https://www.gov.uk/child-car-seats-the-rules website. Operators reserve the right to refuse service to parties out of compliance with local law.

Traveling Minors

Customers under the age of 16 must be accompanied by a parent or guardian for the entire duration of the ride. Operators may refuse service if a child is not old enough to ride alone and is without an adult or guardian.

Pets

Pets are permitted with advance reservations. 
All pets, excluding service animals, must be kennelled. 
Pets less than 25 pounds may be held in a lap carrier. 
Pets larger than 25 pounds may require an exclusive van. 
All pets must be properly secured within the carrier at all times.

Service animals are permitted in the vehicles. 
Please be mindful of the vehicle size while booking rides with a service animal.

Privacy Policy

The Data Protection Act

We use the information you give us lawfully and in accordance with the Data Protection Act 1998. Your personal data is stored securely to prevent any unauthorised access to it.
The information we hold will be accurate and up to date.

The Data Protection Act 1998 (the “Act”) gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet StarFish Taxis’ costs in providing you with details of the information it holds about you.
StarFish Taxis also asks that you provide it with two forms of photographic identification so that it can verify your identity.  Any request should be in writing and addressed to Starfish Travel by post at:
Starfish Travel
Fliskwood Cottage
By Cupar
Ky14 6hp

Service Providers:

To process your booking, we will only share your personal information with another taxi service provider selected to provide the requested service to you, only if necessary to perform the booking and improve our service.
Third party taxi offices won’t be allowed to use this information for their own benefit.

Confidentiality

We will only keep the information you give us with your consent.
Upon booking our services we will not release any of your submitted data to other parties.
After booking and in the event the service needs to be carried out by a third party registered taxi service provider we will only share following details in confidentiality:
Name – Phone number – Pick up time and date – Drop off address – Luggage description
and the number of passengers

Third party services:

Starfish Travel uses Google Analytics to help understand use of our Services.
Google, Analytics collects the information sent by your browser as part of a web page request, including cookies and your IP address.

Third party sites:

Our site may contain links to and from other websites, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies.
Please check these policies before you submit any personal data to these websites.

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

Information we may collect from you

We may collect and process the following data about you:

  1. Information that you provide by filling in forms on our Site. This includes information provided at the time of registering to use our Site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by us, and when you report a problem with our Site.
  2. If you contact us, we may keep a record of that correspondence.
  3. We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  4. Details of transactions you carry out through our Site and of the fulfillment of your orders.
  5. Details of your visits to our Site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

Cookies

Our Site uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our Site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

Where we store your personal data

When we use your information as described in this Privacy Policy, this may occasionally involve sending your information around the world (and in particular where you are located within the European Economic Area (EEA), this includes sending it outside the EEA). By providing us with your personal information, you agree that we may transfer, store and process your information in this manner.

Unfortunately, the transmission of information via the internet is not completely secure. Although we employ security measures designed to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

Uses made of the information

We use information held about you in the following ways:

  1. To ensure that content from our Site is presented in the most effective manner for you and for your computer.
  2. To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  3. To carry out our obligations arising from any contracts entered into between you and us.
  4. To allow you to participate in interactive features of our service, when you choose to do so.
  5. To notify you about changes to our service.

We may disclose your personal information to:

  1. Members of our affiliate taxi partner Companies

We may disclose your personal information to third parties:

  1. In the event that we sell or buy any business, assets or shares, in which case we may disclose your personal data to the prospective seller or buyer of such business, assets or shares.
  2. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions; or to protect our rights, property, or safety, or those of our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
  3. Every now and again, requests are received for information from government departments, the police and other enforcement agencies. If this happens, and there is a proper legal basis for providing your information, it will be provided to the organisation asking for it.

Changes to our Privacy Policy

This Privacy Policy may be updated from time to time so you may want to check it each time you visit our Site.

Contact

Please contact us using the details shown on our Site if you have any questions, comments or requests regarding this Privacy Policy.: kirstin@starfishtravel.scot

Starfish Travel’ Privacy policy
© All rights reserved. Starfish Travel January, 2020

Starfish Travel, we are committed to protecting your privacy. We use the information you provide to secure your Starfish Travel reservation.

At some point in the future, we may use the information we collect to occasionally notify you about important functionality changes to the Web site, new Edinburgh-StAndrews.co.uk services, and special offers we think you’ll find valuable. If we do so, you’ll be provided an opportunity to unsubscribe from this mailing list.

Starfish Travel does not sell, trade, or rent your personal information to others. We may choose to do so with trustworthy third parties service provider to handle the transfer service . In addition, we also may market certain third party services through our site. If you accept the offer, we will pass your relevant personal information, including name to that third party. If you have previously requested that your personal information not be shared with third parties, but then later consent by accepting a third party marketing offer available through our site, we will share your contact and billing information with that specific third party.

Also, Starfish Travel may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will include no personally identifying information. Starfish Travel may release account information when we believe, in good faith, that such release is reasonably necessary to comply with law, enforce or apply the terms of any of our user agreements or protect the rights, property or safety of Starfish Travelk, our users, or others.

We use Google Analytics’ third-party audience data such as age, gender and interests to better understanding the behaviour of our website users and customers and work with companies that collect information about your online activities to provide advertising targeted to suit your interests and preferences. For example, you may see certain ads on this website or other websites because we contract with Google and other similar companies to target our ads based on information we or they have collected, including information that was collected through automated means (such as cookies and web beacons). 
These companies also use automated technologies to collect information when you click on our ads, which helps track and manage the effectiveness of our marketing efforts.

Damaged Items

Normal wear and tear to personal items is typical of the handling process during transportation. Transporting large items, such as luggage, may result in scratches, dings, and nicks. Starfish Travel and its operators are not responsible for damages such as broken pull handles/straps, broken wheels or feet, or damages that are incurred as a result of over-packing, items packed improperly, or fragile items.

It is the customer’s responsibility to ensure any belongings kept with customer in the main seating compartment of the vehicle are securely packed and fastened, and that any breakable items are protected while using the service.

Customer must report significant damage to any personal items during use of the service immediately to our vehicle operating staff and office by email or letter with a photo of the good. In the event Starfish Travel determines the item was not treated with reasonable care and chooses to offer reimbursement for an item, the value of reimbursement is not to exceed £50 per passenger. Starfish Travel reserves the right to inspect the item and determine the type and amount of reimbursement, if any, based on damages.

Special luggage trailers

Property required to travel in a luggage trailer for any reason are not insured by Starfish Travel insurance policy. This qualifies under your own personal travel insurance.
In the unfortunate event of items damaged during transit in a trailer Starfish Travel assumes no liability in the event of damage, loss or theft of any such property and will not be responsible for losses incurred, including but not limited to, loss of future profit, potential income, and additional expenses or losses incurred as a result of lost or stolen baggage or personal property.

Lost Items

Passengers are responsible for their own luggage and any items. Starfish Travel assumes no liability in the event of damage, loss or theft of any such property and will not be responsible for losses incurred, including but not limited to, loss of future profit, potential income, and additional expenses or losses incurred as a result of lost or stolen baggage or personal property.

Starfish Travel and its operators are also not liable for lost items left behind in the vehicle by a customer. However, Starfish Travel does want to help customers reunite with lost items whenever possible. If an item is lost, Starfish Travel recommends the customer immediately contacts us. Lost Items will be handed in to the St.Andrews police station within 2 working days.

Returning left behind or found items may incur delivery and/or shipping charges to the recipient.

Agreement

All transportation operated by Starfish Travel and its affiliates (“Private taxi operators and private hire”) is subject to the following Terms of Service (“Terms”). By agreeing to these Terms, you acknowledge and agree to be bound by the conditions of use listed below, and any future revisions and additions, as published at: